SMS Terms & Conditions (Botach.com)

Program: Botach 1-to-1 Support SMS
Sender: A dedicated Botach.com phone number used via Microsoft Teams
Purpose: Service/support conversations only (no marketing, no bulk, no automation).

1) Program Description

Botach provides one-to-one, human-to-human SMS conversations between a Botach representative and an individual customer for order updates, product/service support, and troubleshooting. No promotional or marketing messages are sent through this program. Message frequency varies by the conversation. Message & data rates may apply.

2) Eligibility & Geography

This program uses Microsoft Teams SMS with 10DLC and is available for numbers in the United States (including Puerto Rico) and Canada. Messages to/from other regions are not supported.

3) How You Opt In (Consent)

• Checkout or Account Creation: selecting the SMS checkbox that presents these terms, then submitting the form; or
• Reply YES: after a Botach agent requests permission to continue a specific conversation via SMS.

We record the timestamp, IP address, user agent, and consent source (checkout/account/YES) in our systems. Consent is not a condition of purchase.

4) Message Types

Service/support only (e.g., order questions, delivery issues, returns/RMA coordination, product support). No marketing or mass/bulk messaging. Links, when included, point only to https://botach.com (no public link shorteners).

5) Opt-Out / STOP Commands

You may opt out at any time by replying STOP. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. After we process your request, you will receive a confirmation and no further texts will be sent unless you later reply START.

Opt-out confirmation sample: “You’ve opted out of SMS from Botach.com. You will no longer receive texts from this number. Reply START to resume.”

6) HELP

For help, reply HELP, email cs@botach.com, or call 1-702-703-1299.

7) Fees

Botach charges no fee for this service; however, your carrier’s message and data rates may apply.

8) Link Policy

Links in program messages resolve only to botach.com. We do not use public URL shorteners (e.g., bit.ly, tinyurl) in this program.

9) Content & Age

Messages are limited to service/support. We do not use SMS to advertise or sell restricted items. This program is intended for adults. If you are under 13, do not use this service. (See Privacy Notice for details.)

10) Carriers & Deliverability

Delivery may be delayed or undelivered due to network issues. Carriers are not liable for delayed or undelivered messages.

11) Data Practices

Our SMS Privacy Notice explains what data we collect, how we use it, how long we keep it, and your choices (including opt-out and data deletion). See /policies/privacy-sms.

12) Changes to These Terms

We may update these SMS Terms from time to time. Material changes will be posted here with an updated “Last Updated” date. Continued use after changes constitutes acceptance.

Contact
Botach.com — Customer Support
Email: cs@botach.com | Phone: 1-702-703-1299
Address: 4775 W Harmon Ave, Las Vegas, NV 89103