SMS Privacy Notice (Botach.com)

This SMS Privacy Notice explains how Botach.com collects, uses, shares, and protects information in connection with our 1-to-1 support SMS program (service/support only; no marketing). It complements our main site Privacy Policy and addresses transparent disclosure, consent, and opt-out for 10DLC messaging.

1) What We Collect

• Identifiers & Contact Info: mobile number, name (if provided), account/order IDs.
• Message Metadata & Content: timestamps, delivery status, agent ID, and message content necessary to support your request.
• Technical Data: IP address and user agent at time of consent and during key support actions.
• Consent Records: consent method (checkout checkbox, account checkbox, or YES reply), timestamps, and source.

We collect this information from you (forms/replies), from your device (technical data), and from service providers (e.g., Microsoft/Teams SMS, operators/aggregators, and carriers) to ensure lawful, compliant messaging.

2) How We Use Your Information

• To provide one-to-one support via SMS (order questions, returns/RMA, delivery issues, product assistance).
• To verify and log consent, manage opt-out/START/HELP requests, and maintain suppression lists.
• To comply with 10DLC and carrier requirements and to prevent spam/abuse.
• To maintain and improve service quality (quality assurance, troubleshooting, operational analytics—not for advertising).

3) Legal Basis / Permission

We process SMS communications based on your consent (opt-in checkbox or YES reply). You can withdraw consent at any time by replying STOP. We also process certain data as necessary to comply with carrier/operator requirements and to operate the service.

4) Sharing & Disclosure

We share SMS data only as needed to operate the program and comply with requirements:

• Service Providers & Platforms: Microsoft (Teams), operator/aggregator, and wireless carriers (A2P/10DLC).
• Fraud/Abuse Prevention & Compliance: entities assisting with compliance auditing or legal obligations.
• Legal Requirements: when required by law or to protect rights and safety.

The Operator is the final reviewer/approver of the service application, and Microsoft may share application details to provision Teams messaging.

5) Retention

• Active conversations: retained for as long as needed to provide support.
• Consent logs & opt-out/suppression records: retained to demonstrate compliance with messaging rules.
• Deletion: we delete or anonymize data when no longer necessary for the purposes above, subject to legal retention requirements.

6) Your Choices & Rights

• Opt-out: Reply STOP at any time to end SMS. Reply START to resume. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
• Access/Deletion: You may request access to or deletion of SMS data we hold, subject to identity verification and legitimate retention needs (e.g., suppression lists).
• Help: Reply HELP, email cs@botach.com, or call 1-702-703-1299.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect SMS data. No method of transmission or storage is 100% secure; please use caution when sharing sensitive information via SMS.

8) Children’s Privacy

Our SMS program is intended for adults and is not directed to children under 13. If we learn a child under 13 participates, we will delete associated SMS data.

9) Links & Short URLs

Links in SMS messages point only to botach.com. We do not use public link shorteners in this program.

10) Program Scope & Changes

This notice applies only to the Botach 1-to-1 Support SMS program. We may update this notice; material changes will be posted here with an updated “Last Updated” date.

Contact
Botach.com — Privacy & Compliance (SMS)
Email: cs@botach.com | Phone: 1-702-703-1299
Address: 4775 W Harmon Ave, Las Vegas, NV 89103

Last Updated: